GlamCorner is a fashion technology company with a unique circular fashion model. We are on a mission to accelerate the transition to a more circular and sustainable fashion system by revolutionizing the way fashion is consumed.
We are a young company and run a lean and well-organized business. We are fun, hardworking and pride ourselves on quality, professionalism and delivering results. Our vision is to be every Australian woman’s endless online wardrobe.
About the role
We are looking for a driven and passionate Customer Happiness Representative to join our team to help the company through this period of growth.
- Provide excellent service through a customer-centric approach and maintain high levels of customer service excellence.
- Go above and beyond to provide a seamless and memorable experience for our customers.
- Assist the Customer Service Excellence Manager in overseeing customer inquiries and ensuring all inquiries are responded to promptly via phone, email and social media.
- Assist the team in handling customer inquiries and complaints as required.
- Own daily communications between other teams such as our Engineering and Execution team.
- Work with the team to identify and drive improvements, help resolve difficult requests and make decisions.
- Experience with Zendesk or similar customer service system is desirable
- Experience in a fast-paced, deadline-driven environment
- Proven track record of exceptional customer satisfaction. Committed to exceeding key performance indicators
- Excellent attention to detail
- Retail and/or customer service experience
- Strong writing and communication skills
- Critical thinking and problem solving skills
- “Can-do” and “make-it-happen” attitude
- Living up to our ASPIRE values: Agility, Altruism, Passion, Impact, Respect and Efficiency
If this sounds like you, we’d love to hear from you! Please submit your CV via https://apply.workable.com/glamcorner/j/FFB78DB626/